Arizona Certified Pharmacy Technician

We are seeking an experienced Arizona Certified Pharmacy Technician to work onsite at our Tempe Fulfillment Center. As a Pharmacy Technician, you will provide exceptional service and support related to medication returns, patient inquiries, and returns processing activities.

Responsibilities:

• Provide professional outbound communication to patients while maintaining department quality and compliance standards.
• Research, evaluate, and process returned medications and prescription packages to determine appropriate resolution pathways.
• Accurately document patient interactions, return details, and resolution activities within designated systems.
• Maintain and support daily Clerk Room operations, including Resends, Pharmalink activities, and Hazmat workflows.
• Process credits and return-related transactions within established authorization guidelines.
• Process incoming mail and returned prescription shipments.
• Utilize multiple systems and resources to investigate and resolve patient and operational issues efficiently.
• Protect patient privacy and confidential health information in accordance with HIPAA and company policies.
• Adapt to changing business needs and support multiple Returns Room functions as required.
• Demonstrate a commitment to continuous learning by developing proficiency across all major Returns Room responsibilities.
• Support team objectives and participate in other departmental assignments as needed.

Qualifications:

• AZ Pharmacy Technician License and PTCB Required
• Previous customer service, healthcare, pharmacy, operations, or administrative experience
• Knowledge of Microsoft Office applications and data entry processes
• Strong attention to detail and analytical problem-solving abilities
• Excellent verbal and written communication skills
• Ability to interact professionally with patients and colleagues at all levels
• Strong organizational and time-management skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to work independently while contributing to team goals

Physical Requirements:

• Ability to lift and move items weighing up to 25 pounds.
• Frequent mobility throughout the work area.
• Ability to stoop, kneel, crouch, bend, and twist during the performance of daily job duties.
• Ability to perform computer-based work and data entry for extended periods.

Benefits:

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday and PTO day pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly and unique culture – bring your whole self to work every day!
• Growth and advancement potential