Description
We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and a presence in over 110 countries. Our goal is to shape the future of hospitality, connecting cultures with genuine care.
As a Reservations and Distribution Analyst, you will be responsible for ensuring seamless customer experiences, optimising distribution channels, and contributing to revenue growth.
Key Responsibilities:
- Provide exceptional customer service, adhering to the brand's style and standards
- Offer information and support to guests, addressing their needs and concerns
- Reflect hotel strategies in distribution channels to maximise visibility and revenue
- Handle phone, email, and WhatsApp inquiries, as well as in-person meetings for budgeting, reservations, and group bookings
- Prioritise customer satisfaction, delivering unique and memorable experiences
- Collaborate with other departments to resolve customer requests, suggestions, and complaints
- Foster strong relationships with regular customers, providing personalised services and benefits
- Ensure adherence to reception practices and autocontrol procedures
Requirements:
- Open-minded and customer-focused
- Self-confident and proactive
- Excellent communication and teamwork skills
- Business knowledge and continuous improvement mindset
What We Offer:
- Professional growth opportunities through training and development
- Inclusive work environment valuing diversity and individuality
- Meaningful work with a sense of purpose
- Personal recognition and appreciation for contributions
Work Schedule:
- 5x2 shift pattern
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