Ama de Llaves Ejecutivo

At Swissôtel Lima, we believe that excellent service starts with the people who make up our team. You'll find a professional environment that values your effort, commitment, and desire to grow. We offer development opportunities, constant training, and the chance to be part of a globally recognised brand.

We're looking for an Executive Housekeeper with solid experience in hotel management, team leadership, and operational excellence. You'll ensure the highest standards of quality, cleanliness, comfort, and guest experience.

Key responsibilities:

• Plan, organise, and direct the Housekeeping operation, considering occupancy, arrivals, departures, and operational needs.
• Guarantee cleaning, presentation, maintenance, comfort, and availability standards for rooms, public areas, and laundry.
• Lead quality and guest experience management, monitoring LQA indicators, complaints, and feedback.
• Develop and motivate the Housekeeping team, managing performance, productivity, training, and talent development.
• Efficiently administer department resources and costs, supervising budget, consumption, and supplies.
• Manage linen, equipment, asset, and supply inventories, ensuring conservation, availability, and efficient use.
• Coordinate with Maintenance and other hotel areas to address issues impacting operations and guest experience.
• Supervise the Lost & Found process, ensuring proper registration, custody, and delivery of found items.
• Monitor key department indicators, including productivity, room availability, quality, costs, and action plan compliance.
• Foster a culture of continuous improvement, optimising processes and resources.

Qualifications:

• Degree in Hotel Administration, Service Management, Tourism, Hospitality, Administration, or related fields.
• Languages: Spanish, intermediate English (desirable), and knowledge of a third language.
• MS Office advanced level.
• Familiarity with hotel management software such as Opera Cloud, Simphony, etc.