Description
Join Expeditors as an Air Export Night Agent in Peabody, MA. As a member of our global community, you will play a crucial role in ensuring smooth and timely shipment processes, providing exceptional customer service, and supporting our team with various tasks.
Responsibilities:
- Receive and process documents
- Ensure timely and accurate data entry into our operating system
- Monitor shipment reports to ensure customer satisfaction
- Support the Supervisor in allocating workloads, monitoring workboards, and meeting internal KPIs
- Build and maintain strong relationships with customers
- Assist with customer reviews, retention calls, and market competitive pricing
- Proactively communicate with the team to ensure awareness of policies and regulations
- Mentor agents and maintain a positive team attitude
- Allocate workloads within the team during peak activity or staff absence
- Promote productivity tools within the team
Physical Demands:
- Use of standard office equipment, such as computers, phones, and fax machines
- Writing with pencil, pen, or marker
- Functions performed primarily while seated at a desk
Qualifications:
- Knowledge of the global logistics industry
- Good computer skills, including MS Excel and MS Word
- Experience handling export documents and operations
- Fluency in English
Benefits:
- Paid vacation, holiday, and sick time
- Health plan: medical
- Life insurance
- Employee stock purchase plan
- Training and personnel development program
- Growth opportunities within the company
- Employee referral program bonus
Salary: $50,000 - $60,000 per year, based on experience
For more fresh new jobs, check out yubhub.co.