Description
We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns. This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems.
Unlike traditional QA, this work sits at the intersection of AI behavior analysis, intent recognition evaluation, conversation quality assessment, model output auditing, and light prompt testing and refinement.
As an AI Quality Assurance Intern, you will:
- Execute structured test plans for AI Agent implementations
- Validate that intents, entities, and workflows trigger correctly
- Identify behavioral inconsistencies, misclassifications, or hallucinations
- Review and validate AI-generated suggestions, summaries, and classifications
- Provide actionable feedback to improve intent models and redaction/PII handling
- Run bias, redaction, and transcription accuracy checks
- Spot patterns or emerging issues across test sets
- Contribute ideas for improving internal QA processes and tools
This is an excellent fit for students interested in AI/ML, NLP, or chatbots, product quality and user experience, linguistics, conversation analysis, or human–AI interaction, or exploring a career in AI evaluation, AI ops, or product QA.
Perks & Benefits:
- $30-$50 per hour subject to taxes
- Lunch can be expensed (up to $25) while working in the office.
- PT0: 4 days
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