AI/ML and Generative AI Solutions Architect

Cisco’s Customer Experience (CX) Engineering organization is a global team of engineers, architects, product leaders, and AI/ML experts building next-generation AI-powered experiences and capabilities through Cisco IQ, our industry-leading platform-centric approach.

In this role, you will architect, build, and scale enterprise-grade AI/ML and Generative AI solutions,including predictive models, RAG architectures, and autonomous agentic workflows,that power Cisco IQ and our next-generation Customer Experience platform.

Responsibilities:

• Design, develop, test, and deploy production-grade software applications, APIs, and/or distributed services using Python and/or Java.
• Develop, train, evaluate, and deploy machine learning models using frameworks such as PyTorch, TensorFlow, scikit-learn, XGBoost, or equivalent technologies.
• Build applications using LLMs, RAG, embeddings/vector databases, prompt engineering, AI agents, and/or LLM evaluation and observability tools such as LangChain/LangGraph, LangSmith, OpenAI or Anthropic/Claude APIs.
• Build data pipelines and data-intensive applications using technologies such as SQL, Spark, Kafka, ETL/ELT frameworks, cloud data platforms.

Minimum Qualifications:

• Bachelor’s degree with 7+ years related experience, or Masters degree with 4+ years related experience.

Preferred Qualifications:

• Hands-on experience designing and building Generative AI and agentic AI applications.
• Experience with LLMOps/MLOps and AI evaluation/observability.
• Experience building and deploying cloud-native AI/ML applications and data platforms using AWS, or Google Cloud.

Benefits:

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year
• 80 hours of sick time off provided on hire date and each January 1st thereafter