Description
The Forward Engineering team at Cisco is looking for an AI Adoption Engineer to drive AI adoption for strategic customers across Cisco's contact-center portfolio. You will work alongside customers, Cisco's partner ecosystem, account teams, product managers, and engineers in a collaborative, hands-on environment.
Key responsibilities include:
- Driving AI adoption for strategic customers across Cisco's contact-center portfolio
- Identifying and prioritizing AI use cases with customers and partners
- Building and deploying AI solutions and production integrations using Cisco AI capabilities, APIs, and enterprise platforms
- Leading pilots and adoption programs while enabling partners through hands-on collaboration, technical guidance, and knowledge sharing
- Translating customer needs and deployment findings into actionable product feedback, reusable architectures, and implementation playbooks
Minimum qualifications:
- 5+ years of experience developing software or delivering enterprise technology solutions
- Experience programming in Python, Node.js, or a comparable language
- Experience building integrations using APIs, webhooks, and enterprise systems
- Experience delivering technical solutions for enterprise customers or stakeholders
- Experience building or integrating an AI application using an LLM platform, conversational AI framework, or AI service
Preferred qualifications:
- Experience with contact-center platforms, CCaaS, CPaaS, CRM, IVR, or call-routing environments
- Familiarity with Webex Contact Center, Webex Contact Center Enterprise, or Cisco on-premises contact-center solutions
- Experience with conversational AI, voice agents, retrieval-augmented generation, or real-time analytics
- Experience defining success measures, evaluating pilot results, and supporting adoption of AI solutions in enterprise operations
- Strong consultative and communication skills
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