Description
We are seeking a Group Reservations Agent to join our team at Ibis Paris Tour Eiffel Cambronne, a 527-room hotel located in the 15th arrondissement of Paris with stunning views of the Eiffel Tower.
As a Group Reservations Agent, you will be the primary point of contact for group bookings, ensuring seamless communication with clients from initial enquiry to finalisation of their stay.
Key responsibilities include:
- Responding promptly to group booking enquiries from business and leisure clients
- Showcasing the hotel's facilities and services, tailoring your approach to meet individual client needs
- Managing the entire booking process, from commercial offer to final billing
- Handling client objections and providing timely resolutions
- Maintaining an impeccable attitude to uphold the hotel's and ibis brand image
Requirements:
- Excellent communication and interpersonal skills
- Ability to multitask, prioritise tasks, and manage deadlines
- Proactive approach to anticipating client needs and finding solutions
- Fluency in French and English; proficiency in a third language is desirable
- Familiarity with Opera Cloud and BackYou systems is an advantage
Benefits:
- A dynamic team environment with varied daily experiences
- Parking facilities for cars and bicycles, 60% reimbursement of transport costs
- Meal allowances and staff restaurant
- Heartist card offering preferential rates at our hotels and partner establishments
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