Description
We are seeking an Agency Operations Associate to join our Investor Reporting & Payoffs team at Capital One. As an Agency Operations Associate, you will play a critical role in supporting our Multifamily Loan Servicing division, which manages a $53 billion loan portfolio.
Responsibilities:
- Maintain and encourage positive relationships with GSEs, HUD, and Ginnie Mae
- Collaborate with the Agency Finance platform to provide excellent customer service
- Assist in reviewing and updating departmental procedures
- Provide support and partnership across all of Agency Finance
- Coordinate audit support and participate in various audits
- Assist with technology-based projects, data integrity, remediation, and efficiency-enhancing initiatives
- Accurately process loan payoff requests, including preparing payoff calculations and managing receipt of payoff funds
- Communicate with customers, internal teams, and external stakeholders to address payoff inquiries and resolve issues
- Manage suspense fund returns, rate cap terminations, and UCC terminations for paid-off loans
- Prepare and submit mortgage satisfactions for recordation
- Manage physical loan document archives and return of original Notes and mortgage satisfactions to Borrowers
- Proficient in Microsoft Word, Excel, and PowerPoint; G-suite experience a plus
Requirements:
- Bachelor's degree or military experience
- At least 1 year of experience in financial services
- Preferred qualifications: 2+ years of experience in commercial bank operations, loan servicing, risk, compliance, or Government Sponsored Entities (GSE)
Work Arrangements:
- Must live within 50 miles of Capital One hub locations in McLean, VA or Charlotte, NC
- Comfortable working from home with required technology setup
- Reliable private internet connection, secure home office environment, and password-protected private network
Salary Range:
- Charlotte, NC: $66,700 - $76,100 per year
- McLean, VA: $73,300 - $83,700 per year
Benefits:
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits
- Performance-based incentive compensation, including cash bonuses and/or long-term incentives
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