Administrative Analyst

We are seeking an Administrative Analyst to work in our Patient Support Programs (PSP), contributing to operational excellence, process quality and patient journey monitoring. This role combines healthcare knowledge with analytical and administrative activities, providing support to patients, monitoring operational flows, tracking information and ensuring compliance with established processes.

Main Responsibilities:

• Provide active and receptive care to patients participating in programs;
• Guide patients on operational flows, program stages and use of offered services;
• Monitor patient journey, ensuring correct execution of predicted processes;
• Analyse, validate and register information in internal systems;
• Track documentation, eligibility, adherence and patient movements in the program;
• Ensure update and integrity of records related to care and monitoring provided;
• Develop operational controls and support analysis of area indicators;
• Identify inconsistencies and act to resolve administrative and operational pending issues;
• Interact with patients, healthcare professionals, internal teams and other stakeholders involved in programs;
• Ensure compliance with operational procedures, compliance standards, pharmacovigilance and LGPD;
• Support continuous improvement initiatives and process optimization.

Requirements:

• Bachelor's degree in Healthcare areas, such as Nursing, Pharmacy, Biomedicine or related fields;
• Experience in administrative, operational or assistance activities in the healthcare area;
• Knowledge of Office Package, with emphasis on Excel;
• Good verbal and written communication;
• Ability to work with systems, controls and processes;
• Availability for on-site work in South Zone of São Paulo;
• Organization and planning;
• Attention to detail;
• Clear and empathetic communication;
• Analytical profile;
• Teamwork and collaboration.