Administration Coordinator

An exciting opportunity has arisen to join the Neurosurgery department as Administration Coordinator. This is a full-time role (37.5 hours per week) and is an exciting chance to work closely with clinical teams, nursing staff, and Directorate Management teams to support services in the delivery of excellent patient care.

We are looking for an individual who has good communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team.

The Administration Coordinator will work as part of an administrative team, to actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, to deliver a high-quality administration service, a positive patient experience, and excellent customer service.

You will be responsible for managing appointments, referrals, and patient queries. You will play a key role in waiting times, RTT performance and waiting list management.

UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Job Responsibilities:

• Managing appointments, referrals, and patient queries
• Playing a key role in waiting times, RTT performance and waiting list management
• Working as part of an administrative team to deliver a high-quality administration service

Person Specification:

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery