Account Manager

As an Account Manager at Expeditors, you will be responsible for maintaining ownership of existing identified accounts, improving customer service, and increasing business opportunities.

Your key responsibilities will include:

• Strengthening relationships with existing accounts
• Developing relationships at all levels of the customer's organisation
• Understanding customers' business and strategy and Expeditors' role within it
• Ensuring customer satisfaction and follow-up
• Communicating service issues to Department Managers/Supervisors
• Identifying opportunities and growing business from existing house accounts
• Assisting with collections when needed
• Managing client profiles and updates on the CRM
• Building territory maps showing the number of accounts located in each city
• Providing technical updates to accounts using EI systems and demos
• Sharing your weekly schedule with all Departments to help coordinate and participate in joint account visits
• Turning major business opportunities and proposals over to Sales and operational issues to Ops
• Managing Business Reviews
• Continually seeking improvement in procedures and services to create more efficient and cost-effective operations
• Assuming lead responsibility for the efficient delivery of all branch services
• Ensuring a functioning and agreed-upon invoicing-payment process is in place
• Performing other tasks/duties as deemed appropriate by your management team

Physical demands of the role include:

• Using standard office equipment such as computers, phones, and fax/copy/scan machines
• Writing with pencil/pen/marker
• Functioning primarily while seated at a desk
• Travelling independently to a wide variety of off-site locations if applicable

We offer excellent benefits, including:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus