Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.
Position Summary This person is responsible for making outbound calls to prospective members, specifically offering our Medicare plan. The Account Associate will be making outbound calls for retention efforts, as well as providing support to sales representatives as needed. Additionally, this person will respond to incoming customer service inquiries as needed. The Account Associate should be available to work alternate hours (such as overtime or weekends) as needed, depending on business needs.
Required Qualifications
- Must reside in Maricopa County, AZ.
- 1+ year of experience in a call center environment, with demonstrated telephone and problem resolution skills.
- 1+ year of experience with Medicaid and/or Medicare.
- Demonstrated proficiency in basic computer software, primarily Microsoft Office.
Preferred Qualifications
- Bilingual (English/Spanish).
- Previous experience working with Quick Base.
- Strong organizational and time management skills.
- Excellent attention to detail.
- Self-starter, with an ability to succeed in an independent environment.
Education
- High school diploma or GED.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $18.50 - $35.29
Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
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