Abteilungsleiter*in w/m/d 38,5h

As a Department Manager, you will be at the forefront of creating exceptional customer experiences that exceed expectations. You will lead a team with energy and determination, ensuring a welcoming and inspiring store environment that delivers results.

Key Responsibilities:

• Provide an outstanding shopping experience through expert styling advice, comprehensive product knowledge, and an inspiring presentation of our collections.
• Analyze sales data and collaborate closely with the Store Manager to maximize department performance.
• Lead and motivate a team of Sales Advisors to ensure high service and presentation standards.
• Support recruitment, onboarding, and training of new team members.
• Identify and develop future talents, contributing to development plans that support team growth.
• Oversee daily store operations, ensuring efficiency and adherence to brand standards.
• Act as a brand ambassador, guaranteeing the best possible customer experience.
• Assume the role of Store Manager when needed to ensure continuity in leadership and performance.

Qualifications:

• Extensive experience in store operations and implementing standards in retail, ideally in the fashion industry.
• Customer-oriented approach, demonstrating enthusiasm when interacting with customers and setting standards by prioritizing their needs.
• Passion for our products, sharing this enthusiasm with customers.
• Willingness to learn, open to feedback, and actively seeking opportunities for personal and professional growth.
• Excellent communication skills, clear, confident, and empathetic when interacting with customers and your team.
• Adaptability and flexibility, responsive to changing priorities and customer requests.
• Ability to work evenings and weekends.
• Proficiency in German and English.

Additional Information: This is a permanent full-time position with a contract of 35-38.5 hours per week. The salary is €2,535,- (excluding overtime allowance and functional allowance) on a full-time basis.

Benefits:

• 20% employee discount on all H&M Group brands, both in-store and online.
• Participation in the H&M Incentive Program (HIP), which rewards contributions and supports growth within the company.
• Additional benefits for employees based in Austria, including extended vacation entitlement, corporate benefits, external counseling, and health consulting.