Description
The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways and monitor of performance on England’s strategic road network. This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future and equipped with the capabilities and ways of working required to support sector-wide rail reform, while contributing to the government’s broader agenda on regulatory reform and economic growth.
The Corporate Operations directorate leads on finance, HR, IT, security, estates & organisational changes. The Information, Facilities and Service Development (IFSD) team supports ORR in achieving its strategic objectives by providing high-quality IT and digital services, ensuring information is managed effectively, maintaining a safe, secure and fit-for-purpose property portfolio, and leading ORR's arrangements for health and safety, security, cyber security and business continuity.
The 3rd Line Engineer has a key role in supporting the organisation’s infrastructure, ensuring smooth service delivery between providers and maintaining service levels. The role is the first point of escalation for issues involving new providers and requires effective workload management, prioritisation of competing demands and delivery at pace while maintaining service quality. Security clearance is required, and occasional travel to other ORR sites may be necessary.
Responsibilities include:
- Providing technical expertise and support for IT infrastructure, including monitoring, backup and recovery, patching and vulnerability remediation
- Supporting operational improvements using tools such as PowerShell, Microsoft Graph, infrastructure as code and Power Platform
- Managing enterprise AI services within agreed security and governance controls
Benefits include:
- A Civil Service Pension with employer contribution of 28.97%
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