Description
The Underwriting Technician delivers accurate, timely underwriting administration and responsive broker support across Personal Lines products.
The role supports brokers, underwriters and internal teams by processing policy transactions, maintaining high-quality records and applying agreed underwriting procedures within delegated authority.
Key Accountabilities:
- Policy administration and processing: Process new business, renewals, mid-term adjustments, endorsements, cancellations and policy documentation accurately and within agreed service levels.
- Broker support and service excellence: Provide professional, clear and timely support to brokers by telephone, email and approved digital channels.
- Technical underwriting support: Support underwriters by gathering information, preparing referrals and completing agreed underwriting administration.
- Quality, risk and compliance: Complete work in line with internal procedures, quality standards and control requirements.
- Continuous improvement and teamwork: Identify practical opportunities to improve broker experience, accuracy, turnaround times and efficiency.
Requirements:
- Experience in Personal Lines insurance, underwriting support, broking, policy administration or a comparable regulated service environment.
- Good understanding of insurance terminology and the policy lifecycle.
- High attention to detail, with the ability to work accurately at pace.
- Strong written and verbal communication skills, including confident broker contact.
- Ability to prioritise work, meet deadlines and take ownership through to resolution.
- Competence using Microsoft 365 and the ability to learn insurance and workflow systems.
What we offer:
A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals.