Description
Ninja Van is seeking an Executive, Fulfilment (Key Account Management) to own and manage client relationships, handle day-to-day operations, and provide technical fulfilment expertise.
Responsibilities:
- Build and maintain client relationships, providing customer support and ensuring satisfaction
- Manage change requests, coordinate with internal stakeholders, and communicate learnings
- Prepare presentations, negotiate contracts, and handle inquiries
- Provide technical fulfilment expertise for clients
- Create customer retention strategies using value propositions and continuous improvement
Requirements:
- At least 1 year of experience in sales, business development, account management, customer success, or operations
- Experience in 3PL logistics, particularly fulfilment and warehousing
- Track record of providing excellent service
- Diploma or degree in any field
- Strong business acumen, strategic thinking, and creativity
- Proficiency in Microsoft Office, Google Workspace, English, and Bahasa Melayu