Description
The starting pay range for this position per hour is $20.75 - $22.75, with a full pay range of $20.75 - $35.25 per hour.
As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences and driving sales growth. Your responsibilities will include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensuring every team member understands and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback to team members, holding them accountable while recognising great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning the team on the right behaviours and execution
- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations
- Supporting Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward guests and enhance their shopping experience
- Personalising recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture
- With guidance from your direct leader, engaging in consistent, meaningful development conversations throughout the critical touch points within the team's career path
- Quickly responding to any concerns with guests' shopping experiences by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues
Requirements:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Ability to lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
- Ability to work independently and as part of a team
- Ability to manage workload and prioritise tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
What We Offer:
- Competitive pay range of $20.75 - $35.25 per hour
- Comprehensive health benefits and programs for eligible team members and their dependents
- 401(k) and employee discount
- Short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation