Description
We are currently seeking a high calibre professional to join our team as an IT Assistant Manager.
In this role, you will triage IT incidents by assessing impact and urgency, escalating to relevant stakeholders, coordinating immediate recovery actions, and providing regular status updates throughout the event lifecycle.
You will collaborate with system owners to perform root cause analysis, define and implement remediation and improvement plans, and track progress to completion with clear milestones and governance.
Your responsibilities will also include:
- Maintaining and operating local IT risk management procedures, ensuring they remain current, consistently applied, and aligned with the applicable control environment.
- Ensuring technology risk practices satisfy regulatory expectations and internal audit requirements, with appropriate evidence, traceability, and readiness for review.
- Partnering with Risk Steward to prepare and submit regulatory risk assessment and gap analysis on cyber security and electronic banking systems, ensuring alignment with global standards and compliance with local regulatory requirements.
- Managing the technology risk issue register by maintaining clear ownership, agreed target dates, documented remediation plans, and auditable evidence to support timely and effective closure.
To be successful, you will need:
- A university degree in Computer Science or a related discipline.
- Over 6 years of experience in a relevant IT discipline, with prior exposure to cybersecurity and/or the financial services industry being desirable.
- Strong incident analyst and problem-solving skills.
- A good understanding of ITIL, SLA, OLA, and IT Cyber Security.
- The ability to manage communications effectively, including articulating technical solutions for business understanding.
- A strong team spirit, with a focus on quality and attention to detail.
- Proficiency in both English and Mandarin.
You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.