Description
We are looking for a Customer Success Manager to join our team in Seoul, South Korea. As a Customer Success Manager, you will be responsible for onboarding, upselling, and cross-selling to existing customers, building strong relationships, and ensuring a positive customer experience.
Responsibilities:
- Collaborate with the sales team to ensure seamless transition and onboarding experiences
- Build active relationships with customers to establish mutual trust
- Successfully execute the entire sales cycle for growth opportunities in existing customer accounts
- Act as an advisor to help customers effectively utilize Datadog solutions
- Monitor usage trends to identify renewal risks and increase adoption rates
- Facilitate interdepartmental collaboration between internal teams (support, product, finance, legal)
Requirements:
- Excellent communicator with attention to detail
- Motivated to build long-term relationships
- Driven by the desire to create visible impact through work
- Customer-centric with a focus on delivering value
- Experience in negotiating contract terms for upsell/cross-sell activities and overcoming price objections
- Proven track record of achieving account expansion goals based on portfolio growth and retention performance
Benefits:
- Comprehensive onboarding program
- Sales training with MEDDIC and Command of the Message
- Inclusive company culture with community guilds
- Internal mentorship and buddy programs for networking
- Continuous professional development with product training and career paths
- New hire stock options (RSU) and employee stock purchase plan (ESPP)
- Comprehensive global benefits