Senior Computer Operator - Officer - System & Network Operations - IT

The Enterprise System Operations team under System & Network Operations department is responsible for managing the round-the-clock, 24x7 operations of HKEX enterprise systems.

The team plays a critical role in ensuring high system availability for Market operations, while continuously modernizing and enhancing the team process to improve operational efficiency and support future business needs.

Key Responsibilities:

• System Monitoring and Management:
• Monitor the performance and availability of applications, servers, and systems.
• Use monitoring tools (e.g., TrueSight, SolarWinds) to track system health and performance metrics.
• Assist in identifying basic issues or irregular system behaviors.
• Provide first-level support under team supervision.

• Application Support:
• Support the operation of business applications and scheduled jobs.
• Perform routine tasks such as running batch processes, handling deployments, and applying patches under guidance.

• Incident Management:
• Assist in responding to system and application alerts, incidents, and outages.
• Log, track, and resolve incidents using IT service management (ITSM) tools like ServiceNow.
• Escalate complex issues to senior team members or application development teams as needed.

• Automation and Scripting:
• Learn to use job scheduling and automation tools (Dollar Universe, CA7, Ansible).
• Assist in simple scripting tasks (Bash, Python, PowerShell) to support operational automation.

• Documentation and Reporting:
• Maintain basic documentation of system operation and update daily operational checklists.
• Generate reports on system performance, incidents, and maintenance activities.

• Collaboration and Communication:
• Work closely with senior operators, application development, DevOps, and infrastructure teams.
• Provide basic support to end-users or internal teams for application-related issues.

Requirements:

• High Diploma in Computer Science, Information Technology, or a related discipline.
• Basic understanding of operating systems (Linux/Windows) and networking concepts.
• Exposure to scripting (Bash/Python/PowerShell) is an added advantage.
• Familiarity with application servers or databases is a plus.
• Strong willingness to learn and ability to follow procedures carefully.
• Good communication and teamwork skills.
• Attention to detail and ability to work under pressure.
• Able to work in a shift-based 24×7 operations environment.