Description
Business System Analyst is responsible for a set of features within, and integrations to, PDLM that manage product and process knowledge to deliver the digital product profile, recipe libraries and related features in the Product Development Lifecycle Management (PDLM) system.
The Business System analyst works closely with business users and tech teams across the enterprise to shape feature sets (including emerging AI capabilities) through to delivery, maintain recipe and method libraries in adherence to agreed principles (such as ISA-88), and ensure that digital products are simple to use and can be trusted as a single source of truth across sites and programmers.
Key Responsibilities
- Partner with business stakeholders to understand how product and process information is created, changed and used, and translate these needs into clear product outcomes for digital product profiles, recipe libraries and PDLM features.
- Define and maintain the product vision and roadmap for digital product profile and recipe-library capabilities in PDLM, aligned to domain strategy and wider CMC / manufacturing digital plans.
- Work with business and tech stakeholders and prioritise epics and features for PDLM and related tools, including new and AI-enabled capabilities.
- Support practical library management for process actions, material and equipment classes.
- Promote adherence to agreed recipe and method principles.
- Work with Solution and Enterprise Architects to agree design options for PDLM features and integrations.
- Help define simple product measures and use these insights to adjust priorities and improve usability.
- Coordinate with LES/LIMS, ERP, MES, DCS and regulatory systems teams.
- Support adoption and change by working with business champions and Product Owners.
- Make sensible use of AI-assisted tools for analysing feedback, shaping backlogs and preparing product documentation.
Basic Qualification
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, Life Sciences or a related discipline, or equivalent relevant experience.
- 7+ years of experience in product management, business analysis, digital solutions, technology delivery or process-led technology roles.
- Experience working with QC, analytical or regulatory teams on method/specification or quality data problems.
- Experience defining and prioritising epics, features, user stories and acceptance criteria and managing a product backlog.
- Experience working directly with business stakeholders to translate needs into feasible, value-led technology changes.
Preferred Qualification
- Product ownership, agile delivery, business analysis, change, process improvement or service management certifications are desirable.
- Clear written and verbal communication, with the ability to explain product decisions and technology constraints to non-technical stakeholders.
- Strong facilitation skills for discovery, backlog refinement, prioritisation, demonstrations and acceptance discussions.
Skills
- Agile Methodology
- API Management
- CI/CD
- Cloud Based Services
- Computer Programming
- Configuration Management (CM)
- Containerization
- Database Management
- High Availability (Inactive)
- Infrastructure As Code (IaC)
- Microservices Architecture
- Network Security
- Operating Systems (OS)
- System Monitors
- Version Control System