Description
Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.
The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently.
As a Sales Operations Manager you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. You will work closely with the function leads to ensure the operation is both efficient and high performing.
Core Responsibilities:
- Guide daily activities across operational functions, ensuring quality and quantity of sales volume, adherence to performance targets, and seamless cross-team collaboration.
- Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes.
- Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement.
Strategic Planning:
- Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives.
- Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes.
Stakeholder Engagement & Communication:
- Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets.
- Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff.
The successful candidate will have a keen eye for detail and will be someone who has strong stakeholder management skills. The required skills include:
- Good organisational skills with the ability to balance multiple priorities in a live operational environment.
- Strong written and verbal communication skills.
- Proven ability to lead and deliver complex plans against deadlines ensuring a clear prioritisation model is implemented.
- Strong eye to detail with proven ability to think outside of the box in order to create long term solutions.
- A self-starter; proactive & always thinking of what the next step needs to be in order to future proof.
- Exceptional stakeholder management, with resilience & maturity to face challenges from senior members of the business & deliver a positive outcome.