Description
By joining Sedgwick, you'll be part of a company that makes a meaningful impact on people's lives globally.
As a Claims Director based in Bangkok, you will lead the claims function and manage a team of adjusters. This involves conducting full lifecycle analysis of claims, physical site visits, and general marketing and business development amongst clients.
Key responsibilities:
- Develop and implement claims strategy to optimise claims operations, minimise costs, and maximise service levels
- Coach, develop, and motivate team members to ensure delivery of required standards
- Manage a portfolio of complex claims and strive for high-quality professional work
- Examine insurance policies and documents to determine coverage
- Conduct site visits to inspect damage or loss
- Negotiate claims settlements in line with client contracts
- Respond to insureds, carriers, and brokers in a timely manner
- Provide technical advice to management and team members as needed
- Assist in business development and marketing efforts
- Establish policies and procedures to ensure compliance with best practices and regulations
- Support the organisation's quality program
Requirements:
- Minimum bachelor's degree or holds insurance certifications (e.g., ANZIIF, AICLA)
- Minimum 3 years of leadership experience, with proven experience managing teams and acting as a key interface between senior leadership and operational staff
- Strong people management and coaching capability
- Excellent communication and stakeholder management skills
- Experience operating in a similar or related market environment is preferred