Software Engineer I - Salesforce

We're seeking a Software Engineer I - Salesforce to join our team. You'll serve as the primary point of contact for daily business operations, focusing on Salesforce and Lead-to-Order (L2O) support.

Responsibilities:

• Manage and resolve day-to-day Lead-to-Order (L2O) support tickets, ensuring timely responses and high-quality resolution for business users.
• Perform basic Salesforce troubleshooting and diagnostic tasks to identify and resolve user-reported system issues.
• Escalate complex technical issues to senior engineers or developers while maintaining clear communication with affected business stakeholders.
• Perform regular data load operations using data management tools while maintaining data integrity and accuracy.
• Provide daily operational support for the Salesforce platform, including user permissions, basic configuration updates, and data integrity checks.
• Assist the QA team with light testing tasks, such as smoke testing and regression testing of support-related fixes and enhancements.
• Create and maintain process documentation for common support issues and resolution workflows to improve team efficiency.
• Continuously build technical skills, domain knowledge, and testing capabilities to support increasingly complex systems.

Requirements:

• 0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role.
• Basic experience with Salesforce platform configuration and familiarity with data loading tools.
• Understanding of software delivery lifecycles, basic API testing concepts, database fundamentals, and data integrity verification.
• Analytical mindset with a passion for troubleshooting production issues and performing root-cause analysis.
• Strong communication skills with an eagerness to learn from senior engineers and partner effectively across business and technical teams.