Polish-speaking Customer Relations Centre Agent

Ford Central and Eastern European Sales LLC is looking for a Polish-speaking CRC Agent in our Budapest XIII. Váci Greens office.

The CRC team in Budapest serves Ford customers by providing assistance in aftersales-related cases in 5 markets: Hungary, Czech Republic, Greece, Romania, and Poland.

The Agent serves as the primary contact point for customers seeking assistance or information related to their Ford experience. As a representative of Ford, the Agent is responsible for addressing and resolving customer inquiries, analyzing the context of each situation, and striving to satisfy customers promptly.

Responsibilities

• Managing customer requests across various channels and platforms.
• Investigating and understanding the root causes of customer inquiries.
• Documenting all customer interactions to track activities effectively.
• Inputting data into Ford systems as required.
• Developing feasible solutions to meet customer expectations and align with global and internal KPIs and metrics.
• Collaborating with SMEs to ensure accurate and comprehensive responses to complex inquiries.
• Following established Ford processes to maintain consistency and quality in service delivery.
• Participating in meetings to provide personal results and feedback.
• Contributing to team achievements and targets.
• Enhancing process workflow efficiency and quality.
• Preparing, updating, and archiving necessary documents, templates, and records.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Previous experience in Customer Management is a plus.
• Native speaker or very advanced Polish and proficiency in English (written and spoken) is mandatory.

What we offer

• Being part of a fully supportive, collaborative, and dynamic team
• Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
• Hybrid working model - 4 office days required
• Cafeteria – Benefits package, annual bonus etc.
• As you will join a car sales company, you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.