Supervisor - Lush Wellington

Diversity matters at Lush, where we're building a brand that represents the people of the world.

As a Supervisor at Lush Wellington, you'll play a vital role in delivering exceptional customer service and crafting standout experiences throughout the year.

Key Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations.
• Maintain a clean, visually appealing, and well-organized shop floor.
• Support the store manager in achieving sales targets through team motivation and creative approaches.
• Organise and contribute to in-store events, customer celebrations, and external outreach.
• Provide training, feedback, and development for team members.
• Lead the store effectively in the absence of the store manager.
• Ensure health and safety standards are followed.
• Seek opportunities for personal development.

Skills, Knowledge & Expertise

• Customer Service: Deliver outstanding customer service and inspire your team to shine.
• Management Skills: Navigate tricky conversations with finesse and balance business needs with team morale.
• Teamwork: Foster a supportive work environment through continuous team growth.
• Communication: Effective verbal communication skills to collaborate with retailers, managers, and neighbouring stores.

Benefits

• 50% discount on Lush products
• Welcome pack of Lush products
• Paid day off for your birthday
• Profit-based bonus
• 10% Employee Owned
• Company-sponsored Employee Assistance Program