GERMAN Videogames Customer Service (WRITTEN SUPPORT)

We're building a talent pool to connect with potential candidates for future opportunities. Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements:

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in German.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment.
• Excellent customer service skills.
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability.
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• Our office is located in Nuevo Polanco.

Benefits:

• $18,000.00 gross (before taxes).
• Law Benefits.
• 2 days off.
• Career path. After probation period: Medical expenses insurance. Saving funds. Grocery tickets ($1,200).