Clinic In Charge (Clinic Operations)

We are seeking a Clinic In Charge to oversee the day-to-day operations of our clinic, ensuring efficient and effective delivery of patient care.

Responsibilities:

• Develop and implement policies, procedures, and workflows to optimize clinic operations and patient flow
• Oversee scheduling, inventory management, and equipment/supplies procurement to support seamless clinic functioning
• Monitor and analyze key performance metrics to identify areas for improvement and drive operational excellence
• Serve as the primary point of contact for facilities management, IT support, and other operational partners
• Handle billing to insurance companies and clients
• Back up nursing services during shortage of manpower, including injection services, blood collection, medicine dispensing, and laboratory sample handling
• Handle verbal and written complaints with investigation
• Assist in network doctor/medical practitioner recruitment

Team Leadership:

• Manage and provide guidance to the nursing and healthcare assistant staff, including hiring, training, scheduling, and performance management
• Foster a positive, collaborative team culture dedicated to delivering exceptional patient support
• Identify training needs and coordinate professional development opportunities for the clinical team
• Serve as a clinical subject matter expert, providing coaching and support to the team as needed

Regulatory Compliance:

• Ensure the clinic operates in full compliance with all relevant healthcare regulations, policies, and standards
• Coordinate with quality assurance and risk management teams to maintain accreditation and mitigate operational risks
• Oversee the implementation and maintenance of robust record-keeping, documentation, and reporting systems

Requirements:

• Higher Diploma in Nursing, Healthcare Administration, or a related field with minimum 8 years of experience in a clinic or healthcare facility operations role, with at least 2 years in a supervisory capacity
• Registered with the Hong Kong Nursing Board and holding a valid practicing certificate
• Experience in blood taking and clinical procedures
• Strong leadership, problem-solving, and interpersonal skills to effectively manage a diverse clinical team
• In-depth knowledge of healthcare regulations, policies, and best practices
• Effective communication and stakeholder management skills, both internally and externally