Merchant Acquisition Lead

We are seeking a strategic and results-driven Merchant Acquisition Lead to join our organization in Jakarta, Indonesia.

In this pivotal role, you will lead the merchant acquisition strategy and drive business growth by building and managing a high-performing team.

The Critical Tasks You Will Perform:

• Develop and execute merchant acquisition strategies aligned with business goals and opportunities in Indonesia and Southeast Asia.
• Lead and mentor acquisition specialists, setting targets and ensuring accountability.
• Identify high-potential merchants through market research and analysis.
• Negotiate mutually beneficial partnership agreements.
• Oversee onboarding to ensure a smooth merchant experience.
• Track KPIs, including acquisition costs, conversion rates, and merchant lifetime value.
• Build relationships with key merchant partners and serve as their primary contact.
• Collaborate with Product, Operations, and Finance to improve merchant support and acquisition processes.
• Report on performance, pipeline, market trends, and strategic recommendations to senior leadership.
• Implement process improvements to increase team efficiency and acquisition effectiveness.

QUALIFICATIONS: What Essential Skills You Will Need:

• 6+ years in merchant acquisition, business development, or sales leadership
• Proven success acquiring and onboarding B2B merchants or partners
• Experience leading sales or acquisition teams
• Strong negotiation, relationship-building, and communication skills
• Analytical and strategic thinker, able to use data to drive growth
• Proficient in CRM, sales management, Microsoft Office, and BI tools
• Project management skills; able to manage multiple initiatives
• Knowledge of payments, fintech, or e-commerce preferred
• Southeast Asian or emerging-market experience preferred
• Fluent in English; Indonesian or other local languages a plus

ADDITIONAL INFORMATION: Life at Grab:

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex benefits package
• Parental and Birthday leave
• Love-all-Serve-all (LASA) volunteering leave
• Confidential Grabber Assistance Programme
• FlexWork arrangements