Fraud Operations Analyst

We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. As a Fraud Operations Analyst at bunq, you'll take ownership of complex fraud cases that automation can't settle on its own. You'll use your in-depth investigation and problem-solving skills to protect our users from suspicious activity.

Responsibilities:

• Investigate ambiguous fraud cases where the signals aren't clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster
• Choose whether to act, ask, or escalate: fast, accurate calls that protect user's money
• Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time
• Bring empathy and effective communication into every interaction to provide the best support possible

Requirements:

• Knowledge of fraud monitoring and prevention
• Close attention to detail: noticing subtle behavioral and contextual clues
• Thinking from the user's perspective first, having empathy, and understanding how to protect their interests
• Comfortable using AI tools to work faster and smarter, and spotting when an AI-based tool is being used against us
• Excellent communication skills and fluent English

Benefits:

• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
• €1500 annual learning budget and bunq Academy
• €70 monthly budget via Re: benefit, offering access to 150+ perks
• Digital Nomad Program: up to 20 days per year to work while traveling
• Dedicated travel budget: €1.5k after 2 years and €3k after 4 years
• MacBook, delicious lunches, private health insurance, and Friday drinks