Description
Ealing Council has an exciting opportunity for a Security Team Leader on a full-time basis, permanent position, 35 contractual hours per week, worked on a rotational shift pattern, with early shifts commencing at 07:00 and late shifts finishing at 21:00.
Commence employment at the bottom spinal column point of Grade 6, in line with Ealing Council's pay policy.
At Ealing Council, we are committed to creating safe, welcoming and inclusive environments for our residents, visitors and staff. Our Security Service plays a vital role in protecting people, buildings and services across the corporate estate while delivering a professional, customer-focused experience to our residents, staff and visitors.
As a Security Team Leader, you will provide frontline leadership and management to a team of Security Officers across Ealing Council buildings and sites. You will ensure the delivery of a professional, safe and secure service, supporting staff, visitors and service users while maintaining high operational standards and compliance with security policies and procedures.
The ideal Security Team Leader will have:
- Experience of supervising security staff working within a busy public facing environment.
- Demonstrable customer service experience.
- Conversant with MS Office range of software tools, specifically; Outlook, Word, PowerPoint and Explorer.
- Strong time management skills and ability to effectively prioritise competing tasks.
- Ability to undertake a dynamic risk assessment and determine the correct course of action during an incident response.
- Strong interpersonal skills to effectively engage with staff, stakeholders and senior management.
- High standard of written and oral communication to convey and report on operational and service issues.
- Experience of leading a security team response to security incidents and building emergencies.
- Ability to respond and resolve customer complaints, displaying a flexible and solution driven approach.
- Ability to work proactively, using own initiative to identify options for consideration to resolve service issues or implement service improvements.
- Ability to undertake on-call responsibility and work during unsocial periods and times.
- Working knowledge of current Health and Safety legislation and practice.
- Working knowledge and understanding of Equality and Diversity in the workplace.
- Knowledge and understanding of the data protection principles under GDPR.
Essential Qualifications:
- SIA Door Supervisor Licence
- HSE First Aid
- Maybo Conflict resolution Training
- Holds or is working towards a level 3 supervisory management award