Manager, Driver Communications

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and ride-hailing.

As the Manager, Driver Communications, you will serve as the chief strategist and single point of accountability for Grab's driver-facing narrative and information ecosystem.

You will lead a dedicated team of 4 specialists to establish and govern a Single Source of Truth across all driver channels, including In-App Inbox Messages, the Driver Blog, and GrabAcademy in-app training.

The critical tasks you will perform:

• Define the driver narrative and change management strategy
• Drive GrabAcademy in-app training scope
• Lead and empower a team of 4 specialists
• Establish and govern the Single Source of Truth
• Gather ground-level insights
• Optimise channel performance

Qualifications:

• Experience: 7+ years of experience in Operational Communications, Change Management, Corporate Communications, or Content Strategy
• People Leadership: Experience directly managing a team with demonstrated ability to manage pipeline workflows and implement operational improvements
• Communication: Exceptional written and verbal communication skills in English and Bahasa Malaysia, with other local languages as a plus
• Cross-Functional Stakeholder Management: Experience influencing and aligning senior leaders across PR, Public Affairs, Product, Legal, and Operations

Life at Grab:

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex benefits package
• Parental and Birthday leave
• Love-all-Serve-all (LASA) volunteering leave
• Confidential Grabber Assistance Programme
• FlexWork arrangements