Description
We are seeking an experienced, friendly, organised and reliable GP Receptionist to join our busy and supportive GP practice team.
The successful candidate must have previous experience working in a GP surgery, and a good working knowledge of EMIS Web is essential.
The role involves providing an efficient, professional and compassionate reception service to patients and supporting the smooth day-to-day running of the practice.
Main Duties/Responsibilities
- Greeting patients and visitors in a professional, friendly and courteous manner.
- Answering incoming telephone calls promptly and dealing with patient enquiries efficiently.
- Booking, cancelling and amending appointments using EMIS Web.
- Using EMIS Web confidently to access and update patient records accurately.
- Signposting patients to the most appropriate healthcare professional or service in line with practice protocols.
- Handling patient enquiries sensitively and maintaining strict patient confidentiality at all times.
- Processing repeat prescription requests in accordance with practice procedures.
- Managing incoming and outgoing correspondence, emails and electronic messages.
- Updating patient demographics and maintaining accurate records.
- Registering new patients and processing patient deductions in line with practice policies.
- Liaising with GPs, nurses, practice management and other healthcare professionals.
- Supporting the smooth day-to-day running of reception and administrative services.
- Handling challenging situations and patient concerns calmly, professionally and empathetically.
- Providing additional reception cover at short notice when required, including covering staff sickness and unexpected absences.
- Providing cover for colleagues' annual leave, at least once a month if required, subject to the practice's operational needs.
What We Offer
- £13.50 per hour.
- Part-time hours of 13 hours per week.
- 28 days' annual leave per year, pro rata, inclusive of bank holidays.
- A six-month probationary period, during which performance, attendance and suitability for the role will be reviewed.
- A friendly and supportive working environment.
- The opportunity to contribute to the delivery of high-quality patient care.
- A varied role within a busy primary care setting.