Overnight Customer Experience Representative, Brokerage Services

Join Robinhood in building the future of finance, where an estimated $124 trillion of assets will be inherited by younger generations in the next two decades.

As a member of the Customer Care team, you will be the company's voice and use exceptional empathy and product expertise to ensure users feel understood and valued.

Responsibilities:

• Deliver an outstanding customer experience through phone, email, and chat channels
• Drive continuous improvement to delight customers by acting as the voice of the customer
• Grow your financial services expertise and develop deep subject mastery of complex financial concepts

Requirements:

• Active FINRA Series 7 and 63 Licenses
• Excellent customer service, written and verbal communication skills
• Effectiveness and willingness to adapt to CX experience delivery
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Self-starter and ambitious learner who is comfortable with ambiguity and fast-paced environment

Benefits:

• Challenging, high-impact work to grow your career
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best-in-class benefits, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet for wellness, learning, and more
• Employer-paid life and disability insurance, fertility benefits, and mental health benefits
• Time off to recharge, including company holidays, paid time off, sick time, and parental leave

Base Pay Range: $28.10-$33 USD