Description
You will join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and operators turns into real process improvements.
Responsibilities:
- Design, stand up, and continually refine NPI frameworks that streamline cross-functional alignment and scale launch throughput and capacity.
- Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
- Tie stakeholder feedback back to operational enhancements that improve launch success rates and the product lifecycle experience.
- Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness.
- Support the migration of customer contracts, SKUs, and pricing structures during integration and sunsetting efforts.
- Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments.
- Ensure end-to-end operational readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness.
- Configure, stage, deploy, and maintain product configuration data, price books, and SKUs in Salesforce.
- Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments.
Requirements:
- 3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.
- Proven track record designing, transforming, or optimizing New Product Introduction processes and frameworks.
- Ability to capture stakeholder feedback, translate qualitative and quantitative insights into actionable requirements, and deliver measurable operational improvements.
- Strong project management background with experience driving cross-functional change and integration initiatives.
- Hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems.
- Strong analytical, organizational, and problem-solving skills with high attention to detail.
- Exceptional written and verbal communication skills.
- Ability to think independently and evaluate broad downstream impacts across multi-functional organizations.
- Proactive, self-motivated, and a collaborative team player.
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program