Description
ShipMonk is seeking an Operations Supervisor – Night Shift to lead a team of approximately 25–30 associates at their Fort Worth fulfillment center.
The successful candidate will be responsible for keeping their team focused, productive, safe, and aligned while making real-time decisions that directly impact ShipMonk's ability to deliver for their merchants.
Key Responsibilities
- Lead, coach, and develop a team of approximately 25–30 warehouse associates
- Monitor productivity, throughput, quality, accuracy, attendance, and safety in real time
- Adjust labor and workflow as volume and priorities change
- Coach associates directly on the floor and address performance issues early
- Troubleshoot operational issues and coordinate with other departments when problems arise
- Use performance data to identify root causes and improve results
- Train and onboard new associates
- Maintain inventory accuracy, equipment standards, sanitation, and safety
- Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues
Requirements
- 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
- Strong coaching and people-leadership skills
- Ability to make sound decisions in a fast-paced operation
- Comfort using data and KPIs to manage performance
- Strong communication and problem-solving skills
- Ability to work an overnight/night-shift schedule
- Flexibility to work weekends, holidays, and overtime based on business needs
- Ability to stand for extended periods and lift up to 50 lbs.
Nice to Have
- Experience with warehouse management or inventory systems
- Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field
- Lean, Kaizen, Six Sigma, or other continuous-improvement experience