Description
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
The primary purpose of our AI Transformation Architect team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into validated, high-impact Agentic AI solution designs, driving business outcomes.
Responsibilities:
- Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, Agentic AI solutions.
- The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations.
- Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field.
- AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to scope integration feasibility.
- Agentic AI Discovery: Discover and advise complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements during the presales motion.
Requirements:
- 4+ years of experience in a high-impact, customer-facing technical role such as AI Architect, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.
- Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks.
- Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.
- You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.
Benefits:
- Competitive salary, comprehensive benefits, and real opportunities for growth
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact