Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Site Services Specialist I at ICON, you will support clinical trial sites by managing logistics, resolving site-related issues, and ensure that sites are equipped with the necessary resources to conduct trials effectively.
Location: Singapore Loyang office 60% and home 40% Working hours:
- 8:00 am to 5:00 pm Monday to Friday
- No shifts
- Occasional Saturdays and Public Holidays may be needed, depending on operational needs.
Responsibilities:
- Providing logistical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies.
- Assisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.
- Collaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.
- Tracking site performance metrics and providing reports to support study timelines and goals.
- Ensuring compliance with Good Clinical Practice (GCP) and applicable regulatory requirements across all site activities.
Profile:
- Singapore Citizen or Permanent Resident
- Bachelor's degree in a relevant field such as life sciences, healthcare administration, or clinical research.
- Experience in site management, clinical operations, or a related field is preferred.
- Fluent in English and Chinese (Read, Write and Speak)
- Strong problem-solving and organizational skills, with the ability to manage multiple tasks and deadlines.
- Knowledge of clinical trial processes, GCP, and regulatory requirements is a plus.
- Excellent communication and interpersonal skills, with the ability to work effectively within a cross-functional team.
Rewards & Benefits:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways