Description
The GTM Automation Engineer will be part of a highly collaborative environment where developers, testers and the business work together as a team to deliver the best possible Salesforce-based solutions using agile development.
Responsibilities:
- Handles complex technical issues and escalates problems to higher-level support when necessary.
- Develops and implements support processes and procedures for improved efficiency and customer satisfaction.
- Collaborates with other CIS teams and with stakeholders to troubleshoot and resolve system-wide issues, contributing to overall system and infrastructure improvements.
- Provides user support, training, and documentation to ensure effective utilization of systems & tools.
Specific Requirements for the GTM Automation Team:
- Develops Sales and Marketing automation solutions while partnering with stakeholders from the different departments that use Salesforce.com at Snyk
- Implements integrations between Salesforce.com and other systems that support our sales and marketing processes
- Figures out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the GTM organization, and digging deep into code
- Identifies root causes, and fixes, and develop new debugging tools while working closely with product teams
- Analyzes and identifies gaps in functional and business requirements; discusses and elaborates with product owners on required changes that align with the SFDC stack and architecture
- Collaborates with team members to deliver high quality solutions in a timely manner
- Builds integrations between SFDC and external applications using REST APIs, Auth and Single Sign on, as well as Heroku Connect and other data management systems.
Requirements:
- 3-5 years of relevant experience working as a developer, and have a solid SFDC customization and configuration experience.
- Have development experience with SFDC configuration using Apex, Lightning Components etc.
- Possess the ability to identify the best automation tool/framework/utility to implement a certain solution or a fix to ‘stop the bleeding’ but also have insight to recommend the long term solution with a keen eye on reducing tech-debt.
- Thoroughly understand the SFDC deployment processes.
- Have experience with Agile development methodologies and have worked as part of an agile development team.
- Have experience with Heroku, python or Node.js development and microservice architectures.
- Have coding experience and experience with the use of APIs to automate processes and integrate systems.
- Have experience with Salesforce CPQ.
- Have experience with Mulesoft.