Dispatcher

Astar Heating and Air Conditioning is seeking an experienced Dispatcher to join their team. As a Dispatcher, you will be responsible for scheduling and dispatching service calls, communicating with customers and technicians, and ensuring that every customer receives the service they need.

Responsibilities

• Schedule and dispatch service calls efficiently based on customer needs and technician availability
• Communicate with customers to schedule appointments and provide updates
• Coordinate daily schedules and routes for field technicians
• Monitor technician schedules and make adjustments throughout the day as needed
• Communicate with technicians regarding job details, customer needs, and schedule changes
• Handle customer questions and concerns professionally and promptly
• Help prioritize emergency and time-sensitive service calls
• Keep customers informed about technician arrival times and appointment changes
• Maintain accurate customer and job information in the company's systems
• Work closely with the service and management teams to keep operations running smoothly
• Identify scheduling conflicts and find solutions quickly
• Provide a positive customer experience from the initial call through completion of the service
• Maintain a professional, helpful, and solution-focused attitude in a fast-paced environment

Requirements

• Previous dispatch, scheduling, customer service, or home services experience preferred
• HVAC, plumbing, or other home services industry experience is a plus
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Comfortable handling multiple phone calls, technicians, and customer needs at the same time
• Strong attention to detail
• Ability to remain calm and professional in a fast-paced environment
• Strong problem-solving skills and the ability to think on your feet
• Comfortable using computers and learning scheduling and dispatch software
• Dependable, professional, and ready to be part of a team
• A positive attitude and willingness to learn
• Ability to work effectively with both customers and field technicians

Benefits

• Competitive pay: $25 - $30/hour with weekly pay
• Performance-based earning opportunities
• Year-round work
• 401(k) with profit sharing
• Medical, dental, and vision insurance
• Company-paid short-term disability insurance
• Company-paid life insurance
• Company-paid long-term disability insurance
• Paid holidays
• Paid time off (PTO)
• Parental leave
• Tuition reimbursement
• Special deals and discounts on a variety of services and entertainment
• Family and friends discounts on services
• Yearly performance reviews
• Training and development
• Opportunities for advancement
• A team that supports you and your growth