Description
We are seeking a Client Report Analyst to join our team. As a Client Report Analyst, you will be responsible for quality and service to clients, assisting clients in obtaining maximum value from IQVIA information products and services.
General Functions
- Own the end-to-end quality and timely delivery of client reports, performing rigorous pre-release quality control checks, investigating data variances, and proactively communicating insights, issues, and resolutions to clients.
- Control the data and report generation process, providing assistance to internal and external data stakeholders.
- Perform data governance.
- Analyze complex queries raised by clients using in-depth understanding of the client and IQVIA syndicated offerings (data), ensuring comprehensive and timely responses.
- Provide additional interpretation of the data to enable business insights and customized solutions to address business questions.
- Independently support meetings and discussions (both internally & externally) related to project work/data analytics.
- Verify data for accuracy and completeness.
Internal Team Functions
- Supervise and complete Data Analytics Partnership engagements for assigned clients.
- Supervise the completion of both ongoing and ad hoc data analysis/validation for clients, leveraging experience to provide custom data solutions.
- Support the development of a tactical and strategic understanding of the client's business issues, and develop compelling solutions using IQVIA information products and services.
- Resolve 1st line service issues, and coordinate 2nd line support issues with service teams.
- Ensure service agreements and product deliverables meet clients' specifications, including timeliness and quality.
- Support information proposals and contract renewals by ensuring they are in-line with business rules.
- Routinely and independently complete complex and multi-faceted quantitative analysis and research to gain more in-depth understanding of trends.
- Perform audits of own work or that of others to ensure conformance with established procedures or to resolve routine issues.
- Supervise improvements and streamlining of business operations, participating in process improvements aligned with desired customer outcomes.
External Functions
- Contribute to improving client satisfaction levels with appropriate services/knowledge/domain expertise.
- Provide effective communications (spoken and written) both internally and externally regarding data status, queries, and clarifications.
Key Skills Required
- Technical skills
- Analytical skills (Power BI, SQL)
- Business acumen and problem-solving
- Communication skills
- Vietnam Healthcare market understanding
- Relationship building skills
- Servicing skills
- Matrix management
- Collaboration and Teamwork