Description
We're seeking a sharp and experienced Customer Success Associate to help corporations and marketing agencies succeed in social media. As a trusted advisor, you will support clients' social media strategies, advocate for Hootsuite's Enterprise-level product, and build strong relationships with key stakeholders.
Responsibilities include:
- Developing clear communication and guiding customers on their social journey
- Actively managing customer relationships and lifetime value across a large and diverse client base
- Overseeing the initial launch and ongoing adoption and renewal of Hootsuite Enterprise and other products
- Developing a thorough understanding of assigned client's industry trends, best practices, and business goals
- Identifying risk, upsell opportunities, and working with internal and external stakeholders to present solutions
Requirements:
- 2+ years of account management or customer success experience
- Experience managing, consulting, and negotiating with Fortune 1,000 corporations
- Solid written, communication, and presentation skills
- Passion for and experience with social media
- Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment
Nice to have:
- Fluency in a language other than English
- Familiarity with Hootsuite web and mobile dashboard
- High-level corporate understanding
- Experience with contract negotiations and renewal processes