Description
Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team. The ideal candidate will have extensive hands-on experience configuring Zendesk products and strong SME knowledge of Zendesk's AI products.
Responsibilities:
- Collaborate with clients to understand their customer experience objectives and Zendesk platform needs
- Lead discovery sessions to identify pain points and opportunities for Zendesk optimization
- Provide guidance and actionable insights to clients on best practices for utilizing Zendesk products
- Design, configure, and implement solutions tailored to client requirements based on Zendesk out-of-the-box configurations
- Identify opportunities for integration of Zendesk with existing client systems and workflows
- Oversee all phases of client engagements, from initial consultation through to solution delivery
- Ensure projects are delivered on time, within scope, and meet client expectations
- Conduct training sessions and workshops for clients to empower them with the knowledge and skills to manage their Zendesk platforms effectively
- Gather and analyze client feedback to drive ongoing product and service enhancements
Requirements:
- Extensive hands-on experience configuring Zendesk products with strong SME knowledge of Zendesk's AI products
- Strong understanding of customer support operations and CRM systems
- Proficient in English, Portuguese, and Spanish
- Proven track record in roles such as Zendesk Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager
- Excellent verbal and written communication skills, with the ability to articulate complex solutions to diverse audiences
- Strong relationship-building skills and a customer-centric mindset
Benefits:
- Competitive salary
- Opportunity to work in a fast-paced and rewarding environment
- Hybrid way of working, enabling flexibility to work remotely and in-person
Travel and On-Site Engagements:
- Be willing to travel to client sites as needed to facilitate face-to-face engagements and deliver personalized service.