Description
The key function of this role is to support the day-to-day operation of the control room, ensuring that the team is aware of the importance they have in service delivery.
As part of this, they will undertake regular reviews of the outputs of the control room operators.
The role holder will be required to implement systems to ensure that performance targets are met and the operators' work is at the required standard.
Ability to manage the workload, taking into account the varying requirements of the service delivery and ensuring that the team is fully aware of these changes/timing requirements.
This will involve team working closely with operations to enable delivery of the contract KPI's.
Your core responsibilities:
- Lead and develop the team: Oversee the day-to-day activities of Control Room Operatives, providing coaching, feedback and support to drive performance and development.
- Monitor health and safety: Ensure the effective use of CCTV systems to monitor safety and performance across waste collection vehicles and sites.
- Drive performance and quality: Review operational outputs, implement effective processes and ensure work meets required standards and performance targets.
- Support operational delivery: Work closely with operational teams and depots to manage changing priorities and support the achievement of contractual KPIs.
- Report on performance: Produce and distribute monthly performance reports to depots, providing clear insight into results and areas for improvement.
- Maintain accurate records: Compile daily audit statistics and ensure completed audits are communicated accurately and promptly to relevant depot contacts.
- Support training and development: Identify team training needs and help colleagues build the skills and knowledge required to succeed in their roles.
- Support business improvements: Contribute to new initiatives, updated ways of working and SHQ (Safety, Health and Quality) improvements.
- Maintain contract knowledge: Develop and maintain a strong understanding of relevant contracts and the control room's role in delivering service commitments.
The salary for this role is £28,850 per annum.