Description
As a Senior Instructional Designer, you will join Chime's Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for agents across BPOs.
You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of innovative learning solutions that promote transfer, retention, and application.
Your work will impact thousands of BPO employees and millions of Chime members.
Responsibilities
- Act as a learning consultant to the Disputes Experience line of business, gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
- Collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.
- Evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning.
- Apply adult learning principles and instructional design standard methodologies to create engaging and interactive learning solutions and compelling course content.
- Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
- Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
- Design learning that reflects an understanding of the diversity of learning styles to ensure that learning solutions resonate with a global and diverse audience.
Requirements
- An eye for design, a serious obsession with learning, and a proven ability to tie learning events to measurable outcomes.
- Subject matter expertise in adult learning theory and instructional design best practices in all modalities.
- 7+ years of experience designing and developing multi-modality learning, including system simulations, branching scenarios, and other in-depth e-learning solutions.
- Experience analyzing source material and creating design documents to share with developers.
- Experience leveraging AI tools in daily workflow to accelerate learning outputs while evaluating those outputs to maintain learning quality and business outcomes.
- Experience working in agile and waterfall (ADDIE) design environments.
- Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.
- Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.
- Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools.
- Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.
- Experience driving outcomes through vendor partnerships and contact centers is a plus.
- Strong aptitude in graphic design, video, and audio production is a plus.
- Ability and willingness to travel domestically and internationally, approximately 10% of the time.
Benefits
- Competitive salary: $116,000-$160,000 USD
- Bonus(es) and competitive equity
- Comprehensive health, financial, and wellbeing benefits
- Generous vacation policy and company-wide paid days off
- 1% of time off to support local community organizations
- Annual wellness stipend
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement