Description
The Amazon Payment Acceptance & Experience Team manages how customers pay on Amazon's sites and services globally.
You will work with key players in the payments industry to deliver top-notch customer payment experiences while driving industry change.
Your expertise will help build and strengthen relationships with UK and Irish financial institutions, card networks, and alternative payment providers to ensure seamless payment experiences across both markets.
You will use your in-depth knowledge of the UK and Ireland payments landscape, including Open Banking, Strong Customer Authentication (SCA), and local scheme dynamics, to proactively identify opportunities to improve customer payment success and reduce friction.
Key Responsibilities:
- Develop a comprehensive plan to enhance key output metrics (Payment Success Rate, Cost of Payments, Customer Engagement) across the UK and Ireland, considering market-specific dynamics such as high contactless penetration, Open Banking adoption, and scheme behaviour.
- Analyse internal Amazon and external data to identify areas for improvement in authorisation rates, decline recovery, and cost optimisation, focusing on UK issuer dynamics and the Irish landscape.
- Foster strategic relationships with UK and Irish issuers, acquirers, and scheme partners to conduct joint deep dives, resolve performance gaps, and unlock new capabilities.
- Drive adoption and optimisation of features and partner or scheme-level tools to improve performance metrics for UK/IE, collaborating with issuers and authentication providers.
- Create a feedback loop to Product and Engineering teams to influence roadmap priorities, such as launches, UX, and features.
- Oversee UAT and end-to-end testing with banks, networks, and providers for new capabilities, regulatory changes, or migrations.
- Monitor and respond to customer, regulatory, and industry changes impacting payment acceptance, ensuring Amazon's compliance.
Basic Qualifications:
- Experience developing, negotiating, and executing business agreements.
- Experience creating strategies that influence leadership decisions at the organisational level.
- Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
- Experience solving problems with technology in the Global Financial Services Industry.
- Experience in Go-To-Market, Business Development, Sales, or Consulting.
- Experience working with Data & AI-related technologies, including AI/ML, GenAI, Analytics, Database, and/or Storage.
Preferred Qualifications:
- Experience interpreting data and making business recommendations.
- Experience identifying, negotiating, and executing complex legal agreements.