FCS people leader Quality control

We are seeking a FCS people leader Quality control to join our team at Barclays in Chennai. As a key player in our organisation, you will be responsible for managing operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators.

Accountabilities

• Identify trends and opportunities to improve areas and develop new processes and procedures through monitoring and analysis of operational data and performance metrics.
• Manage operations for a business area, promoting efficient processes, risk management, and compliance initiatives to support the bank's operations.
• Collaborate with internal stakeholders, including business leaders, project managers, and SMEs, as well as external stakeholders such as vendors and service providers.
• Manage operational professionals, providing guidance, coaching, and support to improve colleagues' delivery quality.
• Develop and manage KPIs to measure the effectiveness of operational functions, utilising data and technology to support the identification of areas that require improvement.
• Ensure compliance with all regulatory requirements and internal policies related to customer experience.
• Create a safe environment for colleagues to speak up, encouraging and soliciting feedback to ensure the people agenda remains focused on the right areas.
• Manage attrition by working closely with HR in implementing retention initiatives for the workforce.

Assistant Vice President Expectations

• Advise and influence decision-making, contributing to policy development and taking responsibility for operational effectiveness.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver work that impacts the whole business function.
• Demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

Key Responsibilities

• Support various Financial Crime processes, including payments/sanctions screening, adverse media screening, and other AML-related processes.
• Ensure compliance with Barclays Group Sanctions Policy and regulatory responsibilities in respect of the fight against Financial Crime.
• Play a key leadership role by coaching analysts, challenging poor-quality outcomes, and embedding a culture of quality ownership and continuous improvement across Payments Screening operations.
• Drive data-led quality oversight, performing trend and root-cause analysis, monitoring QC trackers and SLAs, and presenting clear insights in quality forums and governance reviews.

Desirable skills sets

• Responsible for development, delivery, and maintenance of an effective Operational Risk Control environment covering all aspects of Functional operational risk.
• Ensure strong quality and regulatory control over sanctions-related payment decisioning.
• Deep knowledge of sanctions policies, screening alerts, escalation standards, and risk classification, along with accountability for maintaining QC quality thresholds, analyst accreditation, and decision consistency.