Description
We are seeking a Customer Service Advisor to join our team at HSBC's contact centre in Swansea. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service, resolving customer queries, and providing support.
The role involves:
- Active listening and effective communication to understand and address customer concerns
- Providing a customer-centric service to ensure a positive experience
- Demonstrating empathy and support to customers
- Remaining calm and composed under pressure
- Resolving customer queries in line with policy and guidelines
- Following processes and procedures
- Utilising digital technology with confidence
In return, you will receive a salary starting from £25,000 for a 35-hour week, with two fixed pay increments of £750 each in your first 12 months. We also offer a range of benefits, including 25 days' paid holiday, employee discounts, and pension/healthcare schemes. Additionally, you will have the opportunity to work in a hybrid environment, with flexible working patterns to suit your needs.
Our application process consists of an online skills assessment, a telephone-based recruiter interview, and a final face-to-face interview with the business. If successful, you will be required to commit to the role for a minimum of 12 months and participate in a comprehensive training programme.