Description
Job Description
As a Sales Advisor - Foods - Grafton Street, you will deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Hours of Operation:
- Sunday: Flexible
- Monday: 20:00-00:00
- Tuesday: Flexible
- Wednesday: Flexible
- Thursday: 20:00-00:00
- Friday: 20:00-00:00
- Saturday: 18:00-22:00
Full flexibility is required outside of these hours.
Purpose
Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
Customer
- Proactively serve customers and model service behaviours to create an exceptional customer experience.
- Prioritise customers over tasks.
- Maintain an inspiring shopping environment through excellent product presentation and availability.
- Participate in Plan A activities to support store and local community initiatives.
Selling
- Confidently sell to customers using product knowledge to increase sales in store and through digital channels.
- Ask questions to understand customer needs and offer personal recommendations.
- Actively participate in store events to achieve selling targets.
- Identify selling opportunities at all service points.
Store
- Understand store business priorities and contribute to improving store performance.
- Follow safe and legal working practices.
- Work productively to minimise losses and maximise efficiency.
- Deliver key activities and operational processes within your areas of responsibility.
Team
- Adapt and work flexibly across the store to support colleagues and meet customer and business needs.
- Take ownership of personal development and seek opportunities to grow knowledge.
- Share knowledge and experience with colleagues to encourage learning and development.
Everyone’s Welcome
M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.